Patient Centered Medical Home Patient Centered Medical Home
 

Warren Pediatric Associates has always strived to make our practice feel like a "medical home" for our patients and their families.  The concept of a medical home was initiated by the American Academy of Pediatrics in the 1960's.  As the technology has evolved, organizations that look at the quality of medical care have begun to further define what constitutes a medical home and have implemented a certification process that we have achieved.  We are recognized by the National Committee for Quality Assurance (NCQA) as a level 3 medical home which is the highest level.  You will see several initiatives in our office that will help us fulfill the goals of the medical home.

We will conduct surveys from time to time, and ask that you answer thoughtfully as we will use your feedback to guide us toward quality improvement that is important to you.  We will periodically focus on different pediatric medical problems or conditions to improve the delivery of care to our patients by using evidence based practice guidelines.  You will notice additional links on our website to key information of pediatric care.  We encourage you to use them to help plan and manage your child's care.  Feel free to contact us with any concerns via the portal or by calling our office.

We need your help to become a true medical home! Please think of us as the first place to come for advice and care regarding all your child's health care needs.  This includes physical health, development, and emotional health as well as a place to help you find the appropriate specialist or to access community resources.  We also want to coordinate your care.  Let us know if you have been treated by a specialist, an emergency department, or any outside healthcare professional.  Informing us of any medications, test results and procedures will help us have a complete understanding of your child's health care and needs.  Every time you are seen for care outside of our office, please request that a copy of the visit and test results are sent/faxed to us so that we can best serve you.

In addition, let us know if you are using any over-the-counter medications or have undertaken any self-care regimens.  Review your patient information on the patient portal and tell us if the information we have on file is incomplete or innacurate.  Good care requires a partnership between your family and our office.  We appreciate your help and look forward to working with you.

Remember:  whenever you have a question or would like to contact us, log on to your portal to send us a secure message (non-urgent) or call our main number to speak with us or to obtain information on how to contact the on-call physician.  Someone is available 24/7 to answer your calls. Even on evenings or weekends when the office is closed, reach out to the providers first as often we may be able to provide care within your medical home, or can direct you to the place that is best suited to care for your child.    

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